As you might surmise, the 16 personality types respond to
conflict according to their preferences. The Thomas-Kilmann Model describes
five different approaches to conflict according to how people think about
the importance of a task versus the importance of their relationship with
people they are working with.
The main point of the model is to encourage people to be
purposeful in how they confront and collaborate with others, rather than
relying on their natural - and often inappropriate tendencies.
COMPETING, COLLABORATING, COMPROMISING, AVOIDING,
Thomas and Kilmann identified two dimensions of behavior
involved in managing conflict with another party: concern for one's
own interests and concern for the other person's interests.
They labeled these Assertiveness and Cooperativeness,
respectively. Depending on the degree to which a person proportions his
or her energy into each of these dimensions, one of the styles will be
The 16 personality types respond to conflict according to
their preferences. According to the Thomas-Kilmann Model, none of the
styles are inherently good or bad. Each is appropriate for some
situations and each is also inappropriate or less effective for other
The model describes five different approaches to conflict
according to how people think about the importance of a task versus the
importance of their relationship with the people they are working with - Competing,
Collaborating, Compromising, Avoiding, Accommodating. The main point
of the model is to encourage people to be purposeful in how they confront
and collaborate with others, rather than relying on their natural - and
often inappropriate tendencies.
About the Author - Pam Hollister, INTJ
Pamela Hollister developed The PEOPLE Process - "Understanding
People is what it's all about" - with the intention of providing
a package that would simplify the understanding and use of
personality-type theory. Pam has over 35 years of professional business
experience with emphasis on entrepreneurship, marketing and business
communications. She has created and directed training programs for
General Atomics, a large number of Fortune 500 companies, the US Air
Force, the Department of Energy, University of Nevada, Las Vegas, and numerous
school districts throughout North America.
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