A few weeks ago, I told a client that the difference
between their firm and a "sister" firm is
humility. "Your firm's leadership has humility
and has put it to practice in their interaction with their
clients and employees." What is the definition of
humility? Webster's Unabridged Dictionary lists the
descriptive words absence of pride, having or
showing a consciousness of one's shortcomings,
unpretentious. When I shared my opinion my own
definition was, "not being a know-it-all, teachable,
What does this have to do with personality-type?
Servant leaders learn as much as they can about the
people they supervise. They get to know, trust and
love them. One of the best ways to do this is by
understanding the strengths of our employees. That
understanding is easily achieved by learning
about the personality type of the people we work with.
As you read this article, please note that servant
leaders help people win through teaching and
coaching them to do their best. Knowledge of
personality-type gives you these skills.
|INCREASE YOUR BUSINESS - EVEN IN THIS ECONOMY THRU SERVANT LEADERSHIP
"Servant leaders are humble people who don't
think less of themselves, they just think about
themselves less. They don't deny their power, they
just realize it passes through them, not from them."
The idea that leaders and managers must serve their
people if they are to create highly successful
organizations is not new. Ken Blanchard - a high
profile supporter of the servant leadership concept -
explains why leading with humility could be the key to
surviving and thriving during the current economic
crisis. If you want to survive and thrive during this
crisis, you need to first make sure you are a servant
leader. In tough times and in good times, the first
question you need to ask yourself is why are you
leading? Are you here to serve, or be served?
Mr. Blanchard emphasizes that in a shrinking
economy, this kind of hierarchical leadership is even
less effective. "The last thing we need to develop are
still more organizations where colleagues spend
most of their time trying to please the boss rather than
accomplish the organization's goals and visions;
|Our Favorite Type Breakthroughs
Naomi Quenk, INFP was introduced to the
MBTI 47 years ago and has been working with it ever
since. She has been active in setting policy for its
ethical use, researching, teaching and writing on
many aspects of type, and used the MBTI in her
clinical practice for over 25 years. She served as
president of the Association for Psychological Type
from 1985-1987. She is the author or co-author of
numerous publications on type.
Once, an ESTJ woman and I got into a conversation
about our favorite ages for our children. She said, "My
favorite age for my children was when they were
infants." I said, "Mine too." She said, "I like infants
because you can totally control them." I said, "I like
infants because you don't have to control them."
As a result of that experience, I never assume I know
someone's type because of some behavior. I realized
that people can have identical behaviors for
completely different reasons.
|About the Author - Pam Hollister, INTJ
Pamela Hollister developed The PEOPLE
Process - "Understanding People is what it's all
about" - with the intention of providing a package
that would simplify the understanding and use of
personality-type theory. Pam has over 35 years of
professional business experience with emphasis on
entrepreneurship, marketing and business
communications. She has created and directed
training programs for General Atomics, a large
number of Fortune 500 companies, the US Air Force,
the Department of Energy, University of Nevada, Las
Vegas, and numerous school districts throughout
Are you ISTJ? ENFP?
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What clients are saying about us.....
The session that I led for our company's twenty
Human Resource & Training Professionals went very
well and the feedback I received was wonderful. The
participants truly enjoyed discovering their "type"
and learning about their peers as well. They loved
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hours and they were hungry for more! I referred
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The learning session was indeed "profound" for all
participants. As our organization determines next
steps for The PEOPLE Process, I will keep in touch.
Mary Ellen Higgins, SPHR,
Director, Training & Development,
We have found this product to be effective in
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Without exception, participants have been able to
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David Kenny, Director, PKA Training &
...a great tool to help team members understand
themselves and their teammates better. My clients
love it because it has been delightfully accurate and
is a practical "take-away" that they can share with
the significant people in their lives. I highly
recommend it as a key tool for facilitators to use to
assess personality type preferences.
Ruth Urban, M.S., Certified Professional
The Urban Group,
Las Vegas, Nevada
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